The Role Responsibilities
The Business Change Lead is a pan Transaction Banking role, the TB Change and Enablement team look after the TB (Transaction Banking) business change portfolio end-to-end, ensuring successful delivery of benefits to the business and alignment with the overall strategy. The role holder will be accountable for business change and transformation of the business and core business enablement initiatives. The successful candidate will foster a culture of continuous improvement and stakeholder collaboration to ensure TB operated at its highest potential.
Support the Business Change & Enablement team, TB in successful delivery of key TB business strategy initiatives and associated processes designs and improvements to meet business growth aspirations and risk reduction, whilst strengthening ways of working, execution, deliver outcomes, and ensure best in class capabilities are embedded into BAU.
Responsible for planning, implementing, managing initiatives aimed at optimising, monetising and driving strategic growth. You will support a comprehensive programme roadmap, own the end-to-end delivery, and cover all aspects of business change requirements, risk management and progress monitoring.
The role holder will bring a strategic mindset with hands-on delivery and oversight over the outcomes and must be comfortable dealing with ambiguity and building strong stakeholder relationships and communication channels across TB. Collaborating closely with Senior Executives, Business Heads and cross-functional teams to ensure successful delivery of the programme and alignment with business objectives.
Strategy and Execution
Support defining the TB business change planning, rollout, and delivery of the business change and enablement agenda across TB in consultation with the TB MT and TB COO.
Execute a business-aligned enablement change plan (including KPIs to ensure the initiatives are embedded and adopted).
Drive excellence in business enablement, through identifying and delivering business success requirements. Monitor and report on the realisation of benefits from the enablement initiatives, ensuring they meet objectives.
Change Management
Accountable for delivery of business change programmes ensuring appropriate programme structure, tracking, reporting and governance.
Design and implement tools to support the TB business change and enablement agenda. Ensure that TB is ready to adopt the change, with all necessary training, resources, skills, and support in place.
Strong business engagement, working closely with business units across the organisation to ensure they are prepared for the change, addressing any concerns or resistance.
Where specific subject matter expertise is required, bring together and facilitate the optimal outcome for TB and the Group and communicate it in a clear and compelling way to key stakeholders.
Work closely with TB businesses impacted by relevant initiatives and changes to solve issues and spot opportunities as they arise.
Ensure that all change management deliverables are completed on time and to the required standard.
Develop and execute effective communication plans to inform and engage all relevant parties about the change. Prepare supporting documents and presentations.
Proactively promote and communicate relevant project narratives across key stakeholders including regional management and support functions as required.
Oversee the development and delivery of training and support materials to facilitate change in TB.
Establish mechanisms for gathering feedback on the change process, and make necessary adjustments based on this feedback.
Ensure end-to-end delivery of business enablement initiatives and facilitate effective handovers to BAU.
Programme Management
Responsible for the governance of the business change programme portfolio, including: ensuring requirements and timelines; detailed plans are produced and managed; tracking projects to ensure on-time delivery within scope and budget, with the flexibility and agility to change and adapt as you go.
Provide end-to-end PMO support for the TB Business Change & Enablement portfolio
Ensure good programme governance through programme / project disciplines, oversight committees and correct documentation of programme plans, approaches and documentation (as outlined in the Bank’s Programme Governance Policy and Project Management Standards).
Produce clear documentation such as plans, briefings, timelines, processes, stakeholder comms, or meeting notes.
Set a consistent methodology for measuring baselines and tracking/reporting benefits, tracking of transformation programmes at key milestone level (investments, costs and benefits)
Manage relationships with MT level business and functional stakeholders on related projects, collaborating closely with them and their teams.
Develop effective communication strategies to coordinate between various teams while keeping cross-functional stakeholders and leaders informed on progress, challenges, and risks, and providing reporting when needed.
Risk Management & Governance
Ensuring risks are appropriately managed with the Risk Appetite, overseeing mitigation and resolution of risks and issues which may impair delivery, escalating unresolved risks/issues
Identify, escalate and resolve issues that have the potential to hinder or delay the implementation TB initiatives
Resolve any issues or conflicts arising within the book of work.Work with other key project teams in TB or the Group to ensure inter-dependencies are appropriately considered and managed.
Manage audits and assurance reviews, both internal and external.
Enterprise Agility & Business Efficiency
Support the delivery of large-scale business enablement and change agenda, ensuring execution across the highest value items.
Focus on streamlining and improving business efficiency (not limited to people, process and technology) and touchpoints to support TB revenue production.
Collaborate with cross-functional teams to identify opportunities for improvement and develop solutions that address these needs.
Embed a mindset across TB to measure success in simplifying processes and activities.
Proactively propose improvements, enhancements, and simplifications across TB, obtaining buy-in to implement.
People and Talent
Champion and act as a role model of the Group’s values and culture
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Global Head of TB
TB Business Change & Enablement Head
TB Management Team
TB COO Management Team
Country Management
Accountable Executive for any initiatives
Programme Steering Committees and relevant Project Steering Committees
Leads for any key Business Working Groups within the Programme structure
Key Functions involved in related projects, including Legal, CFCC, Tax, Finance, Risk and parts of Treasury
Other Responsibilities
Embed Here for good and Group’s brand and values in CCIB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
8+ years of experience in banking, specifically experience in managing complex business projects.
Highly strategic, consultative and solution oriented with the ability to assess and understand SC business & organisational issues/requirements.
Strong execution capability, high discipline with excellent project management skills
Strong relationship management skills. Strong ability to manage and effectively influence multiple stakeholders including senior management
Work with relevant stakeholders to prepare for high-profile quarterly and monthly status reviews: designing the agenda, overseeing the creation of materials, ensuring key discussion points are well prepared to ensure decisions can be made efficiently.
Strong analytical capability
Very strong verbal and written communication and presentation skills i.e. PowerPoint, Excel
Strong team orientation. Ability to work effectively in cross-cultural, cross-geographical, matrix environments
Develop and execute a communications plan to engage and inform a wide variety of stakeholders.
High level of responsiveness, sense of urgency; ability to operate in a highly presurised & dynamic environment
Strong drive for results, ability to plan, track and follow through to deliver an aggressive project plan
Role model for the Bank’s valued behaviours, particularly around integrity and confidentiality
Role Specific Technical Competencies
Experience in CCIB business
Global Mindset
Change Management
Project Governance
Customer Focus
Stakeholder Management
Business Acumen
Process Management
Understanding Customer Needs
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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