[SCB] Change Manager–Data Risk Squad, Client Coverage - (2400001849)

Location: Singapore
Job type: Permanent
Contact email: careersrise@bcg.com
Job ref: 2400001849
Published: about 1 month ago
Startdate: 19 March 2024 - 19 March 2024

The Role Responsibilities

Support the Product Owner with the implementation of the Data Management standards across CCIB Client Coverage including but not limited to the tasks arising from the Data Privacy Transformation Programme (DPTP) assigned to Client Coverage business.


  • This role is positioned within the Client Lifecycle Design and Management (CLDM) Business Transformation / change team and targets to drive the required change delivery and implementation across CCIB Client Coverage. The nature and purposes of the projects may vary across regulatory, cost efficiency and operational efficiency domains. 


  • Develop a deep understanding of the current state of CCIB Client Coverage’s data, processes, and systems

  • Drive completion of key milestones for Client Coverage in accordance with the overall DPTP programme and the Risk Remediation Plan. 

  • Leads the Data Discovery exercise for all the Data standards and complete mandatory artefacts (Data Discovery Templates, Data Flowchart, Data Inventory etc.)

  • Performs Gap Analysis of current state against the requirements in the Data Standard.

  • Coordinate reviews and sign-off with GPOs (Group Process Owner Support) for all the above.

  • Conduct and Lead Business Impact Assessments on the business and process from the tools/enablers that the Central DPTP team delivers to CCIB CC.

  • Design Target Operating Models to conform to Data Standards, identity business solutions to meet the requirements in a complex process and technology environments, validate impact assessment & drive implementation plan

  • Lead and drive key Change Management outcomes including Operational design, Communications, Learning, Operational Readiness & Operational Guidance to embed Data Management Standards for end user communities

  • Effectively engage senior business stakeholders across geographies -Strong communication skills and ability to tailor complex content to stakeholder audiences

  • Build strong and effective relationships with programme and business counterparts

  • Proven experience in co-ordination of multiple dependencies and stakeholders in complex, large scale deployment environments

  • Work effectively with other members within or outside of the team to ensure that deliverables are completed timely and to the required quality standards


  • Scope is limited to CCIB CC processes

People & Talent

  • Promote professional and personal growth through effective talent management

  • Effectively manages relevant business stakeholders across CCIB CC

Risk Management

  • Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees e.g. Non Financial Risk Committees, CCIB Risk Committees, Country Financial Crime Risk Committees etc.


  • Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

  • CFCC

  • DPTP / DSP

  • Group Process Owners Support (GPOs)

  • System Process Owners Support

  • Chief Product Owner and the Hive

  • Client Coverage Business Heads/ delegates

  • Product Management (System/Platform Owners)

  • Technology Delivery Partners

Our Ideal Candidate

  • Degree or Professional Education/Qualifications from a recognized University.

  • 5+ years of Direct Experience working in or consulting for Financial Institutions is critical. Knowledge of Banking process highly desired.

  • Experience with reviewing, understanding and mapping a complex business process to determine how specific regulatory obligations & policy requirements impact a process and the respective controls/elements in those processes.

  • Experience with designing solutions to meet policy and regulatory requirements for existing processes, in collaboration with technology.

  • Strong prioritization and organizing skills matched with the ability to manage stress, time, and change effectively

  • Prior experience working in Agile Scrum team will be advantageous

  • Technical knowledge of privacy laws and regulations in the UK (GDPR), Singapore (PDPC) and Hong Kong (PDPO) as a minimum, including the guidelines and recommendations of the respective Privacy Regulators like the UK ICO would be good to have

  • Ability to take initiative, identify opportunities and work with minimal management oversight

  • High level of attention to detail with the ability to identify areas of focus for solution design and implementation

  • Ability to create effective work relationships across functions & borders

  • Focused, organized, results-oriented and works independently to strict timeframes

  • Ability to understand policy, standards, and procedural requirements

  • Hands-on experience in operating model design (people, process, technology, information) with an ability to articulate complex ideas in layman-friendly terms

  • Proven experience in co-ordination of multiple dependencies and stakeholders in complex, large scale deployment environments

  • Basic project management skills such as tracking tasks and progress, manage timelines and ensure milestones are met.

  • Proficiency in creating clear and concise documents.

  • Flexible to adapt to changing requirements and priorities

  • Team-player with excellent collaboration skills

  • Any other relevant project management certification(s)

Role Specific Technical Competencies

  • Change and Business Transformation

  • Business Acumen

  • Planning: Tactical, Strategic

  • Agile Methodologies

  • Analytical Thinking

  • Coaching Others

  • Business Process Design

  • Strong Stakeholder Management

  • Communication (oral, written, presentation)

  • Time Management

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers