The Role Responsibilities
Job Role
As an Observability Developer, you will play a critical role in making the internal state of the bank's application and infrastructure services visible to stakeholders for troubleshooting, performance analysis, capacity planning, and reporting.
You will develop the bank’s central monitoring and observability platform and tooling to enable product owners, developers, and operators to efficiently trace performance problems to their source and map their application performance to business objectives.
You will lead the standardization and adoption of the central observability platform for the applications / Infrastructure including Platform, Database, Integration, Reliability and Cloud Operations teams, as well as product owner and developer / engineering teams.
Design and build an monitoring and observability platform for all engineering teams to consume.
Develop and improve instrumentation for events/ monitoring and logging the health and availability of services.
Design and develop tools for metric collection, analysis, and reporting.
Educate and lead efforts to improve observability among all engineering teams.
Work with teams to enable an effective and pleasant on-call experience.
Identify and collect the appropriate measurements, and synthesize the correct queries, to show intuitive and insightful visualizations which characterize the behaviour of complex systems.
Build a metrics pipeline with end-to-end latency under 5 minutes.
Integrate logs with time series data for event correlation.
Help us unlock the power of distributed tracing.
Proactively monitor systems, networks, and applications to provide input in improving the stability, security, efficiency, and scalability of systems.
Strategy
Awareness and understanding of the TTO’25 business strategy and model appropriate to the role. Support and the enablement of the Central Monitoring and Observability strategy, goals and objectives by developing prioritized features aligned to the Catalyst and Tech Simplification programmes.
Business
The Monitoring and Observability Platform team is a global team ensuring the design, development, delivery and support of the bank’s central monitoring and observability services for all TTO teams (technology domains).
The ideal candidate will possess a deep understanding of in one or more of the platform technologies (Elastic Observability, Grafana Observability or ITRS Geneos) and its other required capabilities, such as Kafka messaging, database management, enabling the design, development, implementation, and management of the central solution, integrating advanced technological tools and techniques, and overseeing large-scale enterprise-level implementations.
Processes
As a Monitoring and Observability Developer, you will play a crucial role in ensuring the stability, reliability and performance of our applications and platform, thereby enabling our organization to deliver exceptional services to our internal stakeholders by adhering to the Enterprise SDLC (eSDLC) framework and guidelines.
People and Talent
Actively engaging in stakeholders’ conversations, providing timely, clear and actionable feedback to deliver solution within timeline.
Risk Management
The ability to interpret the Group’s technical and security (ICS) control requirements and information to identify potential risks and key issues based on this information and put in place appropriate controls and measures to mitigate or minimize risk to the central monitoring and observability platform delivery.
Governance
Awareness and understanding of the eSDLC framework, in which the TTO software delivery operates, and the requirements and expectations relevant to the role.
Responsible for adhering to the effectiveness of the central monitoring and observability platform deliver governance, based on oversight and controls of the eSDLC framework.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
TTO CIO Development teams
TTO Product Owners
TTO SRE / PSS
ET Foundation Service Owners
Other Responsibilities
Embed Here for good and Group’s brand and values in the Observability Platform Team.
Participate in solution architecture / design consulting, platform management, and capacity planning activities.
Create sustainable solutions and services through automation and service uplifts within monitoring and observability disciplines.
Daily tasks include providing Level 2 / Level 3 support to delivered solutions. This means solving incidents and problems and applying changes according to the bank’s defined processes.
Our Ideal Candidate
8+ years of IT experience out of which 3+ years of experience intime series database (or no SQLDB), scripting (python, Golang).
Design and build a monitoring and observability platform for all engineering teams to consume.
Deep understanding of in one or more of the platform technologies (Elastic Observability, Grafana Observability or ITRS Geneos) and its other required capabilities, such as Kafka messaging, database management, enabling the design, development, implementation, and management of the central solution.
Build a metrics pipeline with end-to-end latency under 5 minutes.
Integrate logs with time series data for event correlation.
Help us unlock the power of distributed tracing.
Proactively monitor systems, networks, and applications to provide input in improving the stability, security, efficiency, and scalability of systems.
Certification in any Monitoring or Observability products, such as ElasticSearch, Grafana or ITRS Geneos.
Education: Degree
Role Specific Technical Competencies
Application Delivery Process
Software Engineering
Software Product Technical knowledge
Software Quality Assurance
Technical Troubleshooting
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers