[SCB] Director, Delivery Excellence - (2400002950)

Location: Singapore
Job type: Permanent
Contact email: careersrise@bcg.com
Job ref: 2400002950
Published: about 1 month ago
Startdate: 19 March 2024 - 19 March 2024

Role Responsibilities 

Job Summary

We are transforming the org to a product delivery org. In order to ensure the change stick and embedded into the org we need a strong, hands-on transformation leader with deep understanding of team design and ways of working, product engineering, and delivery operating models to discover, design, and deliver platforms and systems related to Org Model, Financials, Governance, Metrics and Measures, and other related processes to 'embed' the operating model in our DNA.

To be successful in the role, you must have (1) execution rigor to drive measurable outcomes, (2) strong partnership and collaboration with GTO and key partners / experts in the Bank, (3) expertise in Product leadership, product ownership, business analysis, and change activation, and (4) ability to quickly adapt and pivot product development given data, analytics, and insights.

Success criteria for 2024:

  • Deliver initiatives in 2024 that yields measurable outcomes aligned to Build and Maintain agenda: headcount transparency, efficiency, and delivery performance – leveraging necessary skills based on need

  • Observable strong cross-functional collaboration and partnership with Partner executives, teams, and SPOCs to ensure creation or alignment of product roadmap (beyond 2024) and to continuously improve products and services based on feedback from end-users

  • Self-steering and ownership to drive the agenda as aligned to the Purpose of the Role, escalating blockers and impediments where Global Head’s intervention is necessary



  • Steer the transition of teams to a Product Delivery Organization that builds and maintains its products, services, and capabilities, and embed high performance culture and continuous improvement on delivery productivity and ways of working.

  • Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value


  • Continuously align ways of working within and across teams to deliver on Objectives and Key Results, improvement of KPIs, and realizing efficiencies


  • Discover and deliver the features for products and platforms relating to enterprise ways of working transformation by partnering with relevant Squads and Experts in the Bank

  • Orchestrate and manage dependencies with partner teams and drive change activation towards senior stakeholders (eg. CIOs, Business Transformation Leads) and end users

  • Facilitate the creation of product roadmap to ensure the change sticks, and ensure alignment of priorities and dependencies with partner teams (HR, Finance, GTO, Engineering Excellence, etc.)

  • Steer or contribute further development of the team design, operating model, and related topics

People & Talent

  • Be the change – model the agile mindset, values, and principles of team ownership and shared accountability, skin in the game, and striving to do better every day.

  • Train, coach, and mentor leaders and teams on key principles, practices, and ways of working of a Product Delivery organization (customer collaboration, direct feedback, iterative development, product discovery, shift-left and x-by-design, etc.)

Risk Management

  • Speak up and proactively flag gaps and deviations to the key principles, ways of working standards and reference models as a Product Delivery organization, and steer execution of improvement plans to address them


  • Provide data-driven analysis and improvement opportunities on delivery productivity, and work with leaders and teams to address them

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

  • Business or Function MT

  • Hive Leadership (CPO, Tech Lead, Product Owners, Chapter Leads, etc.)

  • Expertise Leads and COEs

  • GTO Delivery Excellence

  • Group Process Owners

  • Functional partners incl. HR, Risk, etc.

Other Responsibilities

  • Embed Here for good and Group’s brand and values in Group Transformation Office; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures 

Our Ideal Candidate 

  • 3+ years experience as Product Owner with strong business analysis and change management skills   

  • Prior success on delivering a digital product or platform related to governance, financials, or reporting   

  • Strong understanding of agile team designs, roles, and delivery performance (OKRs, Flow, DORA, CX, Portfolio Analytics) and how they are embedded into organizational processes and platforms   

  • Tech acumen ie. ability to discuss solution intent and technical details of Features with development teams     

  • Certifications are desired (Scrum Master, Product Ownership, ICAgile, LeSS, etc.) as long as backed by extensive hands-on experience on software engineering and product management.

Role Specific Competencies

  • Strong business analysis

  • Change management 

  • Digital product/platform delivery   

  • Technical acumen

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, todrive commerce and prosperity through our unique diversity,  together with our brand promise, to behere for goodare achieved by how we each live ourvalued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations

  • Time-offincluding annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible workingoptions based around home and office locations, with flexible working patterns

  • Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments -some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.