[SCB] Frontline Insights & Analytics - (2300021575)

Location: Singapore
Job type: Permanent
Contact email: careersrise@bcg.com
Job ref: 2300021575
Published: about 1 month ago
Startdate: 23 January 2024 - 23 January 2024

The Role Responsibilities

  • This role is under the Frontline Insights and Analytics team in the broader Frontline Performance, Client Coverage Business Development Team. The Frontline Performance Team owns and executes a portfolio of productivity and frontline capability enablement tools, oversees external client wallet benchmarking, and coordinates strategic workforce planning. 

  • The incumbent will work closely with the Frontline Insights and Analytics team in executing the commercial objectives of the CCIB business. The role will provide crucial support in executing against multiple pillars of workstream within the team including Frontline Insights, Client Wallets and Frontline Reporting. 

  • To succeed in this role, the candidate should possess 3+ years of banking experience, ideally in Frontline and/or project management roles with familiarity in core Frontline sales processes. Additionally, the candidate should be comfortable working in fast paced and growing environment. 


  • Understand CCIB business strategy and the Business Development role in driving the delivery of our client proposition, commercialisation, and frontline effectiveness


  • Support the broader Business Development strategy to deliver Insights to the Frontline in a timely manner

  • Apply knowledge of banking business, products, systems, processes, sales activities, and best practices in the market to design data driven insights and tools to optimize shareholder value add

  • Leverage industry trends, best practices, and leading-edge technology to support new ideas to drive the business

  • Ability to work with cross functional teams (e.g., Finance, Client Coverage, Product Partners) to analyse Client Performance data and draw insights from the analysis which better enable accelerated, sustainable business growth and client relationship depth


  • Identify key changes in processes required to enable speed, accuracy, scalability, and effectiveness

  • Drive the adoption of Frontline process improvements


  • Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role

  • Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required

Regulatory & Business Conduct

  • Display exemplary conduct and live by theGroup’s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

  • CCIB Business Development Team

  • CCIB Business Stakeholders - GAMs, RAMs, FAMs

  • Client Coverage BPM

  • TB Sales

  • TB Sales BPM

  • FM Sales

  • FM Sales COO

  • FM FP&A

  • DCDA

Our Ideal Candidate

  • Experience in Banking and delivering Frontline strategy

  • Track-record of driving demonstrable commercial change within current/previous role or team

  • 3+ years of relevant work experience in Frontline and/or Project Management roles

  • Advanced analytics capability (including modelling skills) with the ability to interpret financial and coverage model data and draw business relevant insights for management discussion and decisioning

  • Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity

  • Effective communication with internal Frontline facing stakeholders and external vendors

  • Strong presentation skills

  • Proactive, self-starter, autonomous and able to independently drive business orientated outcomes

  • Desire to understand Frontline processes and SCB value proposition

Role Specific Technical Competencies

  • Knowledge of banking processes

  • Analytical thinking and strong presentation skills

  • Addressing Frontline Needs – Products and Processes

  • Proficiency in Excel, PowerPoint

  • Knowledge of human centered design (Preferred)

  • Direct experience in the frontline (Preferred)

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers