[SCB] Global Head, Risk and CFCC Strategy and Digital Transformation - (2400000874)

Location: Singapore
Job type: Permanent
Contact email: careersrise@bcg.com
Job ref: 2400000874
Published: about 1 month ago
Startdate: 23 January 2024 - 23 January 2024

Role Responsibilities 


  • Develop and execute the Risk and CFCC Functional strategy including its TOM, technology, Transformation roadmap, in conjunction with TTO and other partners

  • Maintain Risk and CFCC MT buy-in for the strategy and the required underpinning investment finances

  • Bring a challenging ‘outside-in’ view to SCB through maintaining strong relationships within industry

  • Define and implement the strategic architecture roadmap for Risk and CFCC infrastructure aligned to the needs of the functions and to regulatory expectations, focusing on synergy opportunities broader across the organisation

  • Energetically drive the execution of the service delivery model approach to build a sustainable operating model for both functions

  • Identify people impact of the strategy and partner with HR to build an holistic People Plan

  • Prioritise, design and oversee change programmes that are required to meet the functional strategy, working closely with Risk and CFCC MT members

  • Responsible for overall delivery of all Risk and CFCC investment funded programmes to agreed timelines, budget and quality

  • Set the standards for user experience and digital platforms across the functions, leveraging best practice from both inside and outside the Group

  • Provide leadership to multiple project functional delivery teams


  • Tightly monitor and manage the execution of the functional strategy, making course corrections within the function, where necessary.

  • Establish and maintain relationships with key stakeholders (within Risk and CFCC and the wider Group) to understand specific needs and to develop solutions as appropriate

  • Partner with Finance to maintain rigorous cost discipline and to achieve the targeted cost savings for the functions

  • Keep the overall narrative clear, simple and alive. Communicate across Risk and CFCC and the wider Group on change programmes


  • Drive a rigorous digitisation of functional activities with a focus on self service and data capture around usage to drive insights

  • Drive continuous improvement and the operational efficiency of processes to ensure the client is at the centre of all we do, optimize and increase scalability and improve efficiency

  • Work with direct reports and other stakeholders to support the delivery of the Risk and CFCC strategy and Group strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure and technology requirements.

  • Deliver the service delivery model to embed sustainable processes

People & Talent

  • Responsible for managing and recruiting staff in the team, ensuring adequate staffing and strong talent identification, succession planning and development activities.

  • Provide effective leadership to the team, communicate the vision and build commitment and energy to focus on key priorities

  • Lead the way on culture and values to set the appropriate tone across the team and ensure people are recognised and rewarded appropriately

  • Lead the team to deliver specific projects as well as deliverables determined by the functional objectives

  • Develop and embed a high-performance culture with specific focus on capability, effectiveness and productivity

  • Set and monitor job descriptions and objectives for direct reports and provide feedback and reward in line with their performance against those responsibilities and objectives.

Risk Management

  • Ensure that issues, risks and interdependencies are identified, managed and resolved and ensure a robust escalation process across the change management cycle

  • Ensure key person risks (BaU and project) are mitigated

  • Ensure that Risk Management matters that are brought to the job-holder’s attention are subject to direct remedial action and/or escalated, where appropriate to relevant risk committees

  • Ensure that conduct, conflict of interest and operational risks that emerge from the strategy are adequately identified and mitigated


  • Ensure effective governance around strategic change and change management, including the use of the CFCC and Risk MTs to prioritise work

  • Ensure that the QPR process is effective

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the team  to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

  • Serve as a Director of the Board of GBS and act in accordance with Articles of Association.

  • Exercise authorities delegated by the COO, Risk and CFCC and act in accordance with all set/communicated guidelines

Key stakeholders

  • Group Head CFCC

  • Group Chief Risk Officer

  • COO, Risk and CFCC

  • Risk and CFCC Management Teams

  • Risk and CFCC Leadership Teams

  • COO Management Team

  • Key Functional Partners

  • External: Regulators

Other Responsibilities

  • Embed Here for good and Group’s brand and values in the team.

  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

  • Multiple functions that contribute to the successful delivery of the Bank’s People strategy.

Our Ideal Candidate

  • Solid experience in managing operational businesses and infrastructure teams

  • Experience in managing operations and control functions, and a deep grasp of day-to-day operating issues.

  • Strong leadership skills with the ability to manage cross-border, multi-functional teams.

  • Strong business acumen and the ability to priorities and manage an extensive and complex set of issues.

  • Proven experience in working effectively in a matrix organization.

  • Experience in coordinating and managing businesses across functional and geographic boundaries.

  • Teamwork and ability to work effectively with a management team and to support key business peers.

  • Results orientation, exceptional energy, and ambition to drive systems, technology, and process changes across geographies.

  • Strong intellect with superior analytical, problem solving and decision-making skills. Strong communication skills - oral, written and presentation.

  • Bank training, i.e., mandatory & developmental, including (but not limited to):

    • Anti-Money Laundering, Counter Terrorist Financing and Sanctions

    • Group Code of Conduct

    • (SAFE) Information Security Awareness for Everyone 

    • Reputation Risk

    • Introduction to Operational Risk in Standard Chartered Bank

    • Anti-Bribery - Mitigating Bribery Risk

    • Health Safety and Environment

Role Specific Competencies

  • Planning: Tactical and Strategic

  • Risk Management

  • Understanding Customer Needs

  • Process Management

  • Organisational Change Management

  • Industry Knowledge

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, todrive commerce and prosperity through our unique diversity,  together with our brand promise, to behere for goodare achieved by how we each live ourvalued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations

  • Time-offincluding annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible workingoptions based around home and office locations, with flexible working patterns

  • Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments -some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers