RESPONSIBILITIES
Business
Achievement of economic profit, goals, business financial performance, monitoring and control for the credit card business in Singapore.Responsible for managing client lifecycle by developing and implementing activation, client engagement, card usage and retention strategies.
Analyse credit card portfolio performance for insights for business opportunities to maximize growth and profitability
Track and analyse campaigns to ensure results are on track and identify areas of improvements
Manage client lifecycle by driving card activation and continuous client engagement from planning, execution to impact assessment
Develop and implement marketing plans to drive business growth and meet business targets
Initiate ideas and ongoing features/benefits for target segments
Formulate retention strategies to manage attrition rates with proactive actions to ring-fence clients
Collaborate with stakeholders to enable engagement platforms, implement process efficiencies and system enhancements to maximize profitability and improve client experience
Work effectively with internal units – Group, Brand & Marketing, Retail Analytics, Process, Client Experience, Digital, Risk, Operations, Legal & Compliance, Technology, Audit
Ensure adherence to regulatory and compliance requirements
Responsible for any ad-hoc tasks assigned from time to time
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Retail analytics, finance, operations, contact centre, branches, technology team, digital team, brand & marketing, business risk, client experience, legal & compliance
Other Responsibilities
Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
Bachelor Degree
6 plus years of experience in Credit Cards / Banking industry is preferred
Knowledge of industry and competitor products/services
Strong analytical skill
Independent, self-motivated and results-driven
Strong communication and interpersonal skills
Demonstrated project management skills
Role Specific Technical Competencies
Customer/Market Focus
Data Gathering and Reporting
Profitability Analysis
Product Management Strategy
Regulatory Environment – financial Services
Marketing Channels
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers