Senior Production Support Analyst

Location: Singapore
Discipline: Business Operations
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 307624
Published: over 2 years ago
Startdate: 05 October 2021 - 05 October 2021

About us
Endowus is Asia’s leading fee-only wealth platform. Headquartered in Singapore, we are the first digital advisor to span both private wealth and public pension savings (CPF & SRS), helping everyone grow all their money with expert advice, institutional access to financial solutions, low & fair fees, and a delightful personalised digital wealth experience. 
Our clients entrust us with a responsibility that goes far beyond technology or financial markets - they entrust us with their wealth - their livelihoods and ambitions of a better future for themselves and their loved ones. Our mission is clear: help people invest better so they can live easier today, and better tomorrow. 
The people you will work with The team has deep domain knowledge in finance and technology, bringing together decades of experience at Goldman Sachs, Morgan Stanley, UBS, Credit Suisse, The Blackstone Group, AQR, Grab, Dropbox, Lyft, Redmart, Carousell, Bytedance, Grab, Kakao, Alibaba, and more. See our leadership team here. We treasure our diversity in background and experience, and we look for people who share our belief in our clear mission.  
Investors, recognition, licensing Endowus is backed by UBS, Samsung Ventures, Singtel Innov8, and global leading venture capital firms Lightspeed Venture Partners and SoftBank Ventures Asia.
Endowus has been recognised by the industry with the following awards: Singapore’s Rising Star and Fintech Innovation (Asia Asset Management’s Best of the Best Awards 2021), and WealthTech of the Year (Asia FinTech Awards 2021).
Endowus is licensed by the Monetary Authority of Singapore (MAS).
 
About this role; responsibilities & ownership

  • We are looking for a Senior Production Support Analyst who thrives in a fast-paced environment and enjoys driving innovation through rapid prototyping and iterative development.

  • Being part of Endowus's Technology team, you will build end-to-end product features that you are confident of delighting user experiences.

  • You will need to leverage the entire technology stack to realise these goals and will be part of a team that is constantly tackling difficult questions of scale, architecture, and interaction.

Requirements & qualifications

  • Bachelors' or above in Computer Science, a related field, or equivalent professional experience

  • Efficient and effective communication skills

  • Strong quantitative and analytical skills

  • Self-driven, has a strong sense of ownership and able to work and learn independently

  • Comfortable with numbers and motivated by steep learning curves

  • At least 3 years of experience in providing the first line of support for mission critical financial applications and monitoring the production channels for issues and problems

  • At least 3 years of experience of working as a fully responsible person for making sure production issues are fixed satisfactorily, incident analysis (RCA) and post mortem is carried out, and appropriate remedial action is taken to mitigate recurrence.

Nice to haves

  • Some Understanding of wealth management and trading

  • Experienced in mission-critical products, e.g. trading platforms, medical applications

  • Preferably some exposure to CQRS / Event Sourcing patterns

  • Basic understanding of infrastructure (e.g. databases, message queues, Docker)

 
Benefits & perks

  • Stock options in a fast growing company *

  • Flexible working hours and locations so you can live life and your best work - you are trusted to be responsible

  • Medical insurance (with dental!) *

  • The opportunity to work with smart, curious, deeply caring people

  • We care about your health and productivity: 

    - Omnidesk Standing Desk

    - 32 inch or 42 inch 4K Dell UltraSharp USB Type-C Monitor

    - Multiple-choices of high-end mechanical keyboards, mouses and ergonomic chairs

    - Apple/PC equipment

    - S$250 budget for your favourite hardware to boost productivity *

    - S$20 budget for weekly team lunch

    - Regular team outings (before COVID-19)

  • Employee discount for investing at Endowus; All the investment advice and help you may ever need (books, reports, access to investment professionals)

  • Market competitive total compensation package

  • A shelf full of books from Personal Finance to Software Engineering

  • Awesome office view and cosy environment at 158 Cecil Street (ex-Airbnb Office) yet everyone works hard

Note: * is only applicable to Full-Time employees