Senior / Systems Manager (Front-of-House Systems)

Location Singapore
Discipline: Data Science
Job type: Permanent
Contact email:
Job ref: 302321
Published: 22 days ago

Wildlife Reserves Singapore (WRS) is the holding company of the award-winning attractions Jurong Bird Park, Night Safari, River Safari and Singapore Zoo.  WRS is dedicated to the management of world-class leisure attractions that foster conservation and research while educating visitors about animals and their habitats. As champions for Wildlife, we lead actions to protect them, inspire a love for wildlife and spark a sense of wonder in everyone, regardless of our roles.

Come 2024, we will add a new Bird Park, a Rainforest Park, nature themed indoor attraction and Eco-resort as part of our Mandai rejuvenation plan. If you are a team leader, self-driven, and looking for growth and new challenges, we want you to be part of our team.

We are seeking a highly driven individual to contribute to the rejuvenation of our parks and transform Mandai Precinct into an integrated nature and wildlife destination.
Job Responsibilities:
The candidate will be responsible for day-to-day operations, including support and maintenance for Front-of-House Online Systems consisting of content management, e-Commerce and fulfilment systems, customer relationship management, marketing automation platform, data / web analytics, APIs development & API gateway, mobile applications and IoT supporting Marketing & Sales. He/she will manage a small team including vendors and work closely with business stakeholders to achieve business outcome. He/she will need to provide solutioning to address business needs, and manage solution delivery based on business requirements, cost, and schedule. In additional, he/she will be responsible for the management of licenses, subscription, contracts, vendors, and audit for those systems.

This candidate reports to the Deputy/Assistant Vice President, IT.

  • Diploma/Degree in Computer Science/ Information Technology or equivalent. Project Management related certification such as CITPM, COMIT, PMI and Agile Scrum Master will be highly valued

  • Minimum 5-8 years of experience in managing Front-of-House Online Systems and its operations

  • Experience and strong understanding in marketing and sales technology not limited to content management, e-Commerce, point-of-sales and fulfillment systems, self-help kiosk, customer relationship management, marketing automation platform, data/web analytics, APIs development & API gateway, mobile applications development and IoT; Experience in technologies like Adobe Experience Manager, Adobe Audience, Adobe Campaign, Adobe Target, Adobe Analytics, Microsoft Dynamics 365, Sprinklr will be highly preferred

  • Ability to understand complex landscape and changing business needs, and process strong problem-solving capability in a holistic approach.

  • Able to work well under pressure, last minute changes and tight deadlines

  • Able to work collaboratively with multiple teams working in different modules and technologies

  • Strong communication and interpersonal skills, with ability to manage multiple stakeholders

  • Excellent analytical, organizational and presentation skills

  • Strong vendor and people management skills

  • Domain knowledge in the travel & attractions, hospitality, retail industry and/or financial services is highly beneficial