(A-IT Software - 3123) Customer Service Officer - Beginner

Job type: Contract
Salary: 1800 to 4500
Contact email: jelin@aitsoftware.com
Published: 2 days ago
Startdate: 25 January 2023 - 25 January 2023

Job description 

Job Scope:

1. Handle customer (Internal / External) issues and inquires and provide appropriate solution and accurate, valid and complete information. Follow up to ensure resolution within SLA

2. Communicate and coordinate with internal stakeholders as necessary to resolve customer issues.

3. Provide support on Corporate Banking Platform (IDEAL 3 and Mobile App) and associated products on platform (Cash, Loans, Trade, OCOE, Partner bank, etc) and Corporate Connectivity Solutions (IDEAL Connect and IDEAL RAPID).

4. Provide support on IDEAL forms inquires / clarification / rejections.

5. Follow internal procedure, guidelines, and maintaining a positive, empathetic and professional attitude towards customer and colleagues at all times.

6. Any other task assigned.


Core Competencies:

1. Ability to juggle multiple task and work independently, while maintaining close teamwork.

2. Strong follow up on issues with a critical and inquisitive mindset.

3. Able to communicate well and manage customers in a professional and tactful manner.

4. Strong sense of customer-centreness.

5. Advantageous to have to have understanding of or prior experiences relating to customer facing digital platforms, technical systems or customer servicing.

If you are interested in any of the contract roles, send your resume directly to jelin@aitsoftware.com. Please include the following format: "BCG RISE_Name_Role(s) that you are applying for e.g. "BCG RISE_John Smith_Business Analyst Application". You may want to highlight that you come from BCG RISE in the email body.