[AIT] Avaya contact Center System Analyst (MAX 4117)

Contact email: careersrise@bcg.com
Job ref: MAX 4117
Published: about 4 hours ago
Startdate: 22 October 2024 - 22 October 2024

​Job Title: Avaya contact Center System Analyst (MAX 4117)

 

Work location: Central

Duration : 12 months contract with 3 months probation inclusive

No. of resources needed: 1

 

Monthly Basic Salary: $7000 - $9000

Role: System analyst

 

Job Level: More than 7 years of relevant experience (L3/L4)

 

Job description

 

Job Title: System Analyst

 

Project: Multiple

Key Skills: Right attitude, Versatile, Resourceful , Independent Worker, Good Communication

 

Job Objectives

 

Application Development & Support – Application Development

 

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

 

The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

 

Key Responsibilities

 

·       To support multiple ongoing and upcoming large projects

·       To support the team’s suite of applications including

 

    • Enterprise contact centre systems (IVR, CTI, Chat, customized modules)

    • Outbound dialling systems

    • Email and SMS notification

    • IBM MQ, Tomcat and JBoss

    • JAVA Programming

    • IVR application development

 

Key Requirements

 

·       Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar

 

·       Sound knowledge of UC applications design/development/testing and support area

 

·       Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre

 

·       Relevant experience more than 7years

·       Hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.

·       Knowledge on Tetherfi Products will be added advantage

·       Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server

·       Implementation experience in Avaya Contact Centre Products is a MUST.

·       Independent, proactive and self-starter with excellent interpersonal and communication skills.

·       Strong analytical and good problem-solving skills.

·       Ability to work in a fast-paced and team-oriented environment.

·       Must be a team player