5Job Title: Customer Service Bank Branch Representative (Tiong Bahru) (MAX 4122)
(Work location: Tiong Bahru – Evening Bank hours)
Duration: 12 months
No.ofRole: 1
Monthly Salary: $2700 – $4000
Bank Working hours (Work 5 & ½ days per week)
Evening Banking Hours: 9:40am – 6:30pm (Monday to Friday)
Normal Banking Hours : 8:10am – 5pm (Monday to Friday)
Saturdays; Half day morning
Note: Additional Monthly allowance of $360 + $90 (evening allowance) added to basic salary.
Require Candidate to communicate in Mandarin / Chinese with Chinese speaking clients
JOB DESCRIPTION:
· Attend to walk-in customers
· Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
· Assist in customers’ enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction
· Prospect and introduce customers to the Bank’s products and services
· Educate and migrate customers towards our digital platform
· Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
· Ability to understand issues and appropriately escalate to Management in a timely fashion
· Ensure compliance with all regulatory requirements
· Contributes to self and team effort by accomplishing related results