Work Location: Central
Contract Type: 12 months contract
Headcounts: 1
Monthly salary: $7000 - $9000
Role: L3 Application Maintenance Engineer
Job Level: 6-9 years of relevant experience (L3)
Job Description
Job Title L3 Application Maintenance Engineer (1 year contract)
Job Responsibility
• Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
• Prioritize defects and plan for production release based on defect criticality or align with the quarterly release
• Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
• Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Follow up on defect closure and meet defect closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project/development team before enhancement release
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Recommend and execute improvements
Job Requirements Technical Skills & Experience
• Programming / OS / Technology Skills:
At least few years of experience in maintaining / managing applications in at least some of the technologies such as Java, ReactJS, Python, Oracle, MariaDB, MSSQL, Solaris, RedHat Linux, JBOSS, WebLogic, Apache, Cloud based development, MQ, Connect Direct, Control-M, Tivoli, Geneos, etc.
• Knowledge of FIS OPF (Open Payment Framework) product is a must at least in the capacity of troubleshooting, deployment, etc.
• Strong working experience with Java, Spring Boot and API (Microservices)
• Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks
• 5 or more years’ in troubleshooting and fixing issues across different technologies/platform
• Strong troubleshooting and problem-solving skills
• Experience with payment domain and SWIFT message will be a big plus
• Strong written, oral communication skills and ability to manage user/vendor/customer
• Ability to easily adapt to any technology/environment and lean new languages / technologies / tools
• Experience tuning Kafka components for varying traffic and performance requirements
• Experience with Incidents & Problem management & associated tools (Remedy)
• Attention to details.
Education
• Degree in Computer Science or related discipline
Primary Contacts
• Production Support / Service Recovery teams
• Development Team
• Technology & Operations team
• Vendor Teams