Job Title: Process Analyst (MAX 4750)
Work Location: South
Contract Type: 12 months contract
Headcounts: 1
Role: Process Analyst
Job Level: 6-9 years of relevant experience (L3)
Key Requirements
Role: Process Analyst
Years of Relevant Experience: 6-9 years
Domain: Change & Process Management
Skills :
- Excellent MS Visio, MS Word and PPT Skills
- Process Documentation, Assurance
Job Description
Responsibilities:
The team is part of the Change and Process Management team within the Technology Team and is responsible for managing and governance of the end to end SDM Framework and Process and also to drive the Agile adoption and practises across GTO.
The team works closely with other teams across Technology Team like delivery teams, project managers and other support teams.
As a Senior Process Analyst you will be working closely with the SDM Lead and the Agile Adoption Lead on Documenting, updating, managing and housekeeping SDM resources like Process Documents, Intranet pages, Confluence Pages, Templates etc.
• Manage and govern the SDM Intranet page including making changes, enhancements and updates as required
• Manage and govern the SDM Process Documents including making changes, enhancements and updates as required
• Manage and govern the SDM Process Templates (PPT, Word, Excel, Confluence and others) including making changes, enhancements and updates as required
• Work closely with the SDM and Agile Adoption Lead to manage the monthly SDM Working Group cadence including Agenda, Attendance, Minutes, Actions, Follow Ups etc
• Assist the SDM and Agile Adoption lead in Process Improvement and other initiatives
• Independently manage the regular review, housekeeping and archival of all SDM Resources including Process Documents, Intranet Pages and others
Requirements: Skills:
• Excellent written and verbal communications.
• Ability to interact with various levels of stakeholders including heads of departments
• Excellent MS Visio, MS Word and PPT Skills
• Extreme attention to detail and ability to work with minimal supervision
• Ability to multitask and manage conflicting priorities
Experience:
• Overall experience of 6 to 10 years in professional organisations
• 3- 5 years of experience in Process Documentation, Assurance, or similar areas.
• Experience in Communications, PMO or similar roles in IT. Hands on experience in SDLC processes will be a plus
• Experience creating Process Documents using MS Word, MS Visio, PPT etc.
• Experience working on Confluence, JIRA and other tools will be an added advantage
• Experience in using AI tools to solve problems and automate processes would be an added advantage