[AIT] Production Support Analyst (MAX 3751)

Location: Singapore
Job type: Contract
Contact email: careersrise@bcg.com
Job ref: MAX 3751
Published: about 1 month ago
Startdate: 26 January 2024 - 26 January 2024

​Work Location: Central

Contract Type: 12 months contract

No of resources needed: 1

Role: Production Support Analyst

Job Level: 3 - 9 years of relevant experience (L2/L3)


Job Title: Developer/L3 Support

Location: Singapore

Project: Governance Risk and Compliance

Key Skills:

MS Windows, Unix/ Linux OS, Unix/Linux Scripting, Pentaho, Apache Tomcat, XML, Oracle, Microsoft SQL server,

SQL scripting, Sybase, Java, Aldon, Bitbucket, Control-M scheduler, SFTP/SSL, Connect Direct, SAP BI platform and tools.

Strong analytical and good problem-solving skills, good exposure to infra setup is required.

Job Responsibilities

Join and Report to Delivery Lead and be in the Bank’s IT Governance, Risk and Compliance (GRC) Team, part of Group Risk Management.

The role will encompass the responsibility of

  1. Being a Technical Analyst and taking up the development of changes to GRC

  2. Implementing and supporting vendor systems components and

  3. Providing Level 3- Production Support

  4. GRC application development, implementation, and support of SIT/UAT testing,

which includes the below:

·       Gathering and analyzing requirements and performing very appropriate and accurate impact analysis of the changes requested

·       Getting involved in design for both the internal and vendor changes

·       Getting involved in development, unit testing as well as system integrated testing for both the internal and vendor changes

·       Providing consultation and support in addressing production related issues and tasks and also supporting SIT/UAT activities pertaining to the changes

·       Planning, preparing, and executing system rollout and implementations

·       Bringing about improvisations and value additions to the system and application components

Key Responsibilities

1. Requirements Management

a) Engage with System Analyst & SME to collate, understand and finalize functional and

technical requirements

2. Design & Development

a) Partner with Architects and Dev. Manager to ensure solution design complies with

enterprise design principles, security, and control standards

b) Partner with Development Manager in managing application teams to build the


3. Test Management

a) Partner with Test Manager to ensure the completion of SIT, UAT testing, regression/performance/ load testing and application security testing with quality results

4. Implementation Management

a) Prepare technical implementation plan across application teamsb) Coordinate technical implementation activities with release team and across application teams to ensure clean production cutover without issues and adequate post implementation support

Job Requirements

  1. Min. 6-to-8-year hands on development experience in any operational risk system or any banking application

  2. Experience and knowledge with Aldon LM(e) product & setup is an added advantage

  3. Banking domain or financial institution working experience and familiarity with SDLC process and change management tools.

  4. Must possess customer oriented and Can-Do attitude (should be able to accommodate overtime work when needed)

The candidate should:

  • Have good interpersonal and communications skills

  • Be a self-starter and be able to work independently

  • Be a good team player and be pro-active

  • Be able to work in a fast paced and team-oriented environment and be able to manage priorities

  • Be able to work under pressure and work closely with stakeholders and other onshore/offshore developers

  • Have strong delivery ability and be able to see end-to-end closure of issues to hit delivery, support commitments with focus & discipline

  • Be a quick learner - Gain working level knowledge in any new tools and technology as needed