[CIMB] Digital Sales Enablement Specialist SG

Location: Singapore
Job type: Contract
Contact email: careersrise@bcg.com
Job ref: 18234
Published: about 1 month ago
Startdate: 23 January 2024 - 23 January 2024

Contract Duration:6 months

Responsibilities:

Business Performance and Management

  • Handle all outbound calls / emails with professionalism.

  • Perform video call in a consistent and professional manner to prevent identity fraudulently. 

  • Handle internal service enquiries.

  • Resolution of complaints within guidelines.

  • Logging of service requests, complaints and enquiries.

  • Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA.

  • Ensure superb follow-up and fulfil promises made to our customers.

  • Reviewing of transaction and filing of escalation memo whenever necessary.

Service Delivery

  • Verification of account opening documents.

  • Call customers to follow up on pending documents if any and explain product mechanics when necessary.

  • Review account opening applications within Service Level.

  • Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment.

  • Handle Customers' enquiries.

  • To continually propose and implement workflow and productivity improvements.


Follow-up Activities

  • Resolution of complaints within guidelines.

  • Highlight of operational issues.

  • Logging of service requests, complaints and enquiries.

Requirements:

Qualifications

  • Minimally, a Diploma holder

Relevant Work Experience

  • Customer Service / Operations related experience, preferably from banking 

Personal Skills (Soft Competencies)

  • Self-motivated and strong in relationship building

  • Positive work attitude and high degree of initiative and drive

  • Excellent interpersonal and communication skills