Strategy Planning & Productivity Improvement
Prepare updates and presentations to management for business and management initiatives.
Drive CBGS strategic initiatives and planning to ensure the effectives of rollouts.
Identify and responsible for any new initiatives.
Apply methodical approach ideally BPR techniques to streamline and improve business efficiency (not limited to people, process and technology) and customer touchpoints to support the growth of Consumer Banking.
Own the productivity dashboard and track measure productivity and capacity planning provided by business.
People Management
Clear communications to stakeholders on their respective roles and responsibilities to ensure successful implementation of a seamless process.
Regulatory Compliance
Adherence to applicable regulatory, compliance, laws and guidelines.
Ensure that outsourced vendors adhered to regulatory and compliance requirements
Requirements:
Qualifications
Minimally, a Degree holder
Relevant Work Experience
Strong project facilitation, BPR and project delivery experience, with the capacity to seek collaboration amongst diverse groups and adopt systematic approach
At least 5 years of practical experience involving in formulating strategy, digital transformation and/or business & organisational change initiatives
Technical/Functional Skills
Proven experienced in facilitating and managing large-scale projects in strategy, digital transformation with demonstrable results, and the ability to handle tight deadlines and deliver under pressure
Strategic thinker able to shape and solve problems using a fact-based approach to drive out insight
Possesses strong capacity for desktop research, data analysis, conceptual thinking, process innovation and communication for business operating model design, i.e. able to apply relevant tools & techniques such as strategic and / or detailed operating model design, customer journey mapping, process mapping, business architecture, organisation design, organisation sizing, governance, role design, development of business case
Comfortable working in an unstructured, cross-divisional and multi-level stakeholder environment
Proficiency in Excel, PowerPoint, Word and Visio
Good knowledge in process competency: Agile lean, Design Thinking, 6-sigmaor equivalent, or experience in larger scale business process reengineering
Good knowledge of how financial services businesses work and latest trends (incl. digital) impacting the industry
Credit Card and Retail Banking Knowledge
Banking Regulation & Compliance
Personal Skills (Soft Competencies)
Independent and results driven
Strong analytical and organisational skills
Team player
Flexibility and resilience in responding to change
Good Time management
Stakeholder management