[CIMB] Productivity and Process Specialist

Location: Singapore
Contact email: careersrise@bcg.com
Published: 20 days ago
Startdate: 05 September 2023 - 05 September 2023

Strategy Planning & Productivity Improvement

  • Prepare updates and presentations to management for business and management initiatives. 

  • Drive CBGS strategic initiatives and planning to ensure the effectives of rollouts.

  • Identify and responsible for any new initiatives. 

  • Apply methodical approach ideally BPR techniques to streamline and improve business efficiency (not limited to people, process and technology)  and customer touchpoints to support the growth of Consumer Banking.

  • Own the productivity dashboard and track measure productivity and capacity planning provided by business.

People Management

  • Clear communications to stakeholders on their respective roles and responsibilities to ensure successful implementation of a seamless process.

Regulatory Compliance

  • Adherence to applicable regulatory, compliance, laws and guidelines.

  • Ensure that outsourced vendors adhered to regulatory and compliance requirements



  • Minimally, a Degree holder

Relevant Work Experience

  • Strong project facilitation, BPR and project delivery experience, with the capacity to seek collaboration amongst diverse groups and adopt systematic approach

  • At least 5 years of practical experience involving in formulating strategy, digital transformation and/or business & organisational change initiatives

Technical/Functional Skills

  • Proven experienced in facilitating and managing large-scale projects in strategy, digital transformation with demonstrable results, and the ability to handle tight deadlines and deliver under pressure

  • Strategic thinker able to shape and solve problems using a fact-based approach to drive out insight

  • Possesses strong capacity for desktop research, data analysis, conceptual thinking, process innovation and communication for business operating model design, i.e. able to apply relevant tools & techniques such as strategic and / or detailed operating model design, customer journey mapping, process mapping, business architecture, organisation design, organisation sizing, governance, role design, development of business case

  • Comfortable working in an unstructured, cross-divisional and multi-level stakeholder environment

  • Proficiency in Excel, PowerPoint, Word and Visio

  • Good knowledge in process competency: Agile lean, Design Thinking, 6-sigmaor equivalent, or experience in larger scale business process reengineering

  • Good knowledge of how financial services businesses work and latest trends (incl. digital) impacting the industry

  • Credit Card and Retail Banking Knowledge

  • Banking Regulation & Compliance

Personal Skills (Soft Competencies)

  • Independent and results driven

  • Strong analytical and organisational skills

  • Team player

  • Flexibility and resilience in responding to change

  • Good Time management

  • Stakeholder management