Customer Service Representative (Novena) (A-IT)

Contact email: careersrise@bcg.com
Published: 15 days ago
Startdate: 28 April 2025 - 28 April 2025

Job description

1. Attend to walk-in customers

2.Handle over-the-counter transactions in an efficient and accurate manner

(including cash deposits and withdrawals)

3.Assist in customers’ enquiries and ensure Bank’s service delivery standards are met in achieving total

customer satisfaction 

4.Prospect and introduce customers to the Bank’s products and services 

5.Educate and migrate customers towards our digital platform

6.Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution

and customer feedback / escalation / complaint

7.Ability to understand issues and appropriately escalate to Management in a timely fashion

8.Ensure compliance with all regulatory requirements

9.Contributes to self and team effort by accomplishing related results