Responsibilities:
Plan and prioritise Clicks projects and enhancements in alignment with business plans & initiatives.
Promote usage of Clicks.
Enhance digital user journey and UI/UX.
Develop more digital sales capabilities & cross-sell opportunities.
Work with IT and relevant parties to ensure smooth project implementation and system launches.
Manage Clicks production bugs and customer issues and work with IT to ensure proper resolution.
Ensure Clicks uptime target is met.
Own Clicks Operations Manual.
Oversee consistency of design and requirements for new Clicks transactions.
Work closely with IT, Compliance, Risk to ensure Clicks comply with regulatory requirements.
Met & comply with regulatory requirements.
Analyse recurring customer issues and initiate changes to ensure proper resolution and stable system.
Facilitate and integrate Clicks functional upgrades.
Design and organize workshops to break down the journey, identify pain points and brainstorm solutions to promote usage.
Write detailed business user requirements, documenting end-to-end customer experience touch points.
Drive initiatives that contribute to long term operational excellence and usage growth.
Requirements:
Qualifications
Degree in any discipline, or Diploma
Relevant Work Experience
A broad knowledge of Consumer Banking business and managing enhancements and development of Digital Banking related services
5 years+ experience in a financial institution, consumer business environment managing a product / channel
Technical/Functional Skills
Research, analytical and planning skills with finance skills such as working on budget and related business metrics
Business analysts skills to develop user requriements and work with IT on solutioning
Personal Skills (Soft Competencies)
Excellent oral communication and presentation skills
Culturally mature and able to work with varied teams and partners
Collaboration skills, able to influence, build relationship and manage conflicts
Motivated, able to work independently and proactively in a fast paced and changing environment