Experience Lead

Location: Singapore
Discipline: Sales & Business Development
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 310918
Published: 15 days ago

The Experience Lead is responsible for bridging the gap between the customer and our healthcare operators, making each touchpoint in our patient journey engaging, efficient and effective. This person will be responsible for conducting initial user research, driving a solution vision based on business and user insights, designing desirable and intuitive multi-channel experiences, developing wireframes and visual designs, and iteratively validating solutions with users.


  • Advocates for user-centered design solutions

  • Conducts user research to discover insights, define user personas, and map user journeys

  • Creates distinctive, branded digital experiences that are desirable and consistent across multiple platforms, devices and channels

  • Develops new product concepts, storyboards, detailed interaction designs and screen flows, and prototypes to clearly articulate solutions

  • Creates compelling visual designs that align to company and product brand standards

  • Conducts concept and usability testing to iteratively validate and improve design solutions

  • Actively collaborates as part of an agile team to ensure designs are feasible and implemented accurately

  • Tracks user experience metrics and reports on the success of UX improvements, including analytics

Key Skills and Expertise required

  • Able to plan, conduct, and synthesize user research and usability testing

  • Skilled at creating interaction design solutions for desktop, web and mobile applications

  • Strong visual design skills, able to create compelling, branded, high-fidelity product screens

  • Familiar working with design systems that consistently scale across platforms

  • Healthcare knowledge and enthusiasm is a plus

  • Hands-on experience designing consumer applications for desktop, web, and mobile

  • Proven experience working in design teams in an Agile product development setting

  • Experience planning and conducting user research at various stages of the design process

  • Strong communication skills with ability to articulate the value of a design choice to users and non-designer stakeholders

  • Creative problem solving and analytical thinking

  • Able to produce high quality creative solutions in a fast-paced environment

  • Combined skills in 2 of 3 of the following: User Research, Interaction Design, Visual Design

  • Synthesizes abstract ideas into tangible solutions for design

  • Is passionate about problem solving through design

  • Sees value in taking an iterative design approach

  • Has a strong sense of ownership and proactively advocates for the end user

  • Open to taking on new challenges and learning new skills

  • Collaborative, curious, empathetic, open-minded, innovative