[Figma] Account Manager, Mid-Market (Singapore)

Location: Singapore
Job type: Permanent
Contact email: careersrise@bcg.com
Published: about 1 month ago
Startdate: 20 March 2024 - 20 March 2024

​Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

We are looking for an Mid-Market Account Manager to join our dynamic team of creatives, engineers, marketers and brilliant business folks in APAC. You’ll collaborate with our existing customer base and potential customers in driving meaningful relationships that add new value to the customer experience and revenue to our bottom line.

This is a full-time position based in our Singapore hub.

What you’ll do at Figma:

  • Develop and implement end-to-end programs designed to drive product adoption and the expanded use of Figma Organization

  • Held to quota and responsible for upgrades, upsells and renewals across book of business

  • Establish and maintain relationships with key customers within Mid-Market accounts

  • Analyze internal data to understand customer usage, including risks and opportunities

  • Derive insights, develop strategy, then work on improving customer engagement and product adoption

  • Measure and analyze program results. Partner with marketing, product and analytics teams to A/B test and optimize program outcomes

We'd love to hear from you if you have:

  • Proven Account Management experience in a fast paced, growing organisation

  • Executive presence when leading conversations with C-level personas

  • Ability to think strategically and tailor your approach to the client and close complex sales cycles

  • Ability to prioritise competing demands from customers and balance their needs against those of the business

  • Proficiency with sales and marketing automation tools

  • This role will focus on supporting customers using our product in Greater China and Taiwan. Written and spoken fluency in Mandarin is required.

While not required, it’s an added plus if you also have:

  • Experience selling to technical audiences

  • An entrepreneurial attitude

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

  • Holding interviews in an accessible location

  • Enabling closed captioning on video conferencing

  • Ensuring all written communication be compatible with screen readers

  • Changing the mode or format of interviews 

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.