Company: Ascott International Management Pte Ltd
The Guest Relations Ambassador provides general support to all the Operations Departments within the property, namely Reception, Housekeeping, Engineering and Security Departments. He/she will also effectively and efficiently process all forms of reservations, handle and process reservations and enquiries through telephone calls, emails etc. He/She must also ensure that the accuracy of distribution and communication of significant information to both internal and external customers are well maintained.
Responsibilities
Attend to all internal and external telephone calls
Attend and respond to all general enquiries received via emails and phone on a timely basis
Handle all petty cash reimbursements
Perform guest check in/out and administer the process
Manage guests’ accounts and information, and room availability in the system
Receive and convey messages to guests promptly
Arrange transport, meal according to dietary requirement, goods delivery for guest, appointment and meeting room requirement
Handle and record guests’ feedback and complaints and refer issues to supervisor or other relevant departments
Perform simple bookkeeping activities, such as balancing cash accounts
Make and confirm reservations for room and meeting rooms
Assume other responsibilities as designated by the Company
Requirements
Minimum 2 years of relevant experience being a Receptionist/Reservation personnel in the hospitality industry
Excellent telephone skills and good email etiquette
Ability to multitask
Ability to work independently and in teams
Meticulous and service-oriented
Required to wear PPE when needed.
Strong verbal and written communication skills