Guest Relations Ambassador (1 Year Contract)

Location Singapore
Discipline: Business Operations
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 268441
Published: 3 months ago
Company: Ascott International Management Pte Ltd

The Guest Relations Ambassador provides general support to all the Operations Departments within the property, namely Reception, Housekeeping, Engineering and Security Departments. He/she will also effectively and efficiently process all forms of reservations, handle and process reservations and enquiries through telephone calls, emails etc. He/She must also ensure that the accuracy of distribution and communication of significant information to both internal and external customers are well maintained.

Responsibilities
  1. Attend to all internal and external telephone calls
  2. Attend and respond to all general enquiries received via emails and phone on a timely basis
  3. Handle all petty cash reimbursements
  4. Perform guest check in/out and administer the process
  5. Manage guests’ accounts and information, and room availability in the system
  6. Receive and convey messages to guests promptly
  7. Arrange transport, meal according to dietary requirement, goods delivery for guest, appointment and meeting room requirement
  8. Handle and record guests’ feedback and complaints and refer issues to supervisor or other relevant departments
  9. Perform simple bookkeeping activities, such as balancing cash accounts
  10. Make and confirm reservations for room and meeting rooms
  11. Assume other responsibilities as designated by the Company

Requirements
  1. Minimum 2 years of relevant experience being a Receptionist/Reservation personnel in the hospitality industry
  2. Excellent telephone skills and good email etiquette
  3. Ability to multitask
  4. Ability to work independently and in teams
  5. Meticulous and service-oriented
  6. Required to wear PPE when needed.
  7. Strong verbal and written communication skills