Reports to: Regional Innovation Lab Manager
The Innovation Analyst will conduct research on emerging technologies, competitor offerings and assist with work with Innovation projects. Candidate will ensures efforts are in alignment with the Innovation Team to support customer-focused objectives, a collaborative partner delivering innovative ideas, solutions and services to met BSI Innovation Lab objectives. The Innovation Analyst will help design and create innovative technical solutions. This role will work on a number of projects and initiatives with customers at varying levels within the organization. The Innovation Analyst will utilize their technical competency to perform external market and technical research, design, program, perform software testing and to participate in proof of concept (POC) and prototyping activity. The role will be a key contributor in synthesizing complex solutions into easily understood concepts for multiple constituencies.
2.0 Essential Responsibilities:
Help to develop and instill a culture of Innovation internally, driving strategic research that will identify and evaluate technologies to build new capabilities at BSI and support the execution of Innovation ideas
Collaborate with teams to identify business Streams, Sectors and other Regional Innovation Labs and Group Innovation
Strong analytical skill, and comfort with various programs, data analysis and internet technologies with proven ability to think creatively
Enthusiastically facilitate experimentation, new ideas, trial and error, fast failure and faster success
Provide input and guidance around design and innovation
Ensure quality in the products & software developed by the Innovation team
Proactively anticipate obstacles or areas of concern and help identify potential solutions
Ability to identify emerging trends
Coordinate smooth hand-offs of research, prototypes and improved processes to the Customer
Assist with the evaluation and selection of new technologies; serve as a point-of-contact for vendors.
Support the implementation, roll-out and adoption phases of transactional practice technologies:
Coordinate and collaborate with all other business services teams including the Firm's technical staff and procurement to ensure that practice solutions are appropriately integrated with Firm systems, processes and data.
Assist with testing new technology and provide feedback to project teams and vendors.
Document and promote best practices in the use of AI-enabled and automation technologies by the practice teams.
Use advanced analysis techniques to research, design, develop, maintain and support user-friendly and efficient business information systems and processes
May be called upon to handle other duties as required
Bachelor’s degree and/or 5 years related experience
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Computers and Electronics — Knowledge of computer software including applications –including ability to learn SFDC.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Minimum 3 year experience or 1 year with Bachelor’s
Limited domestic and international air travel
English as a minimum.
9.0 Physical Demands:
The physical demands of this role are primarily associated with travel and the carrying/lifting of luggage
Repetitive use of telephone and computer
To be successful in this role, you'll need to:
be educated in bachelor’s degree
possess a minimum of 3 years work experience in the Supply-Chain, Operations or Production function, preferably in the manufacturing, healthcare or building industry
be familiar with project management skills (PMP or Agile) and human-centric design (HCD)
have a good working knowledge of computer software/apps development – including SFDC
have a strong understanding of the principles and processes in providing internal/external stakeholders, customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
have a good understanding on the implications of new information for both current and future problem-solving and decision-making
monitor/assess performance of yourself, other individuals, or organizations to make improvements or take corrective actions
have strong interpersonal communication skills; be aware of others' reactions and understanding why they react as they do
possess a strong written & verbal English language; a second language would be a plus