(Sustainable Living Lab) Program Manager

Discipline: HR
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 311456
Published: about 2 months ago

Overview 
Are you passionate about closing the digital divide for 30 million people? The Covid-19 pandemic has accelerated the digital divide. Given the global transformation to a digital economy, it is crucial to close this digital divide among the most vulnerable groups such as youths, at-risk workers, and the currently unemployed. 

Since 2019, Sustainable Living Lab has been commissioned to roll out an internationally recognized and validated AI Readiness program into educational and career readiness institutions globally. Our goal is to reach 30 million people by 2030, and as such we are attempting to build a core team out of Singapore to ramp up the program in Asia (with a focus on East Asia) working with a US MNC giant. 

About SL2 
Sustainable Living Lab (SL2) is a social enterprise that co-designs and implements innovation projects with the 3P (Public, Private & People) sector, in alignment with the UN Sustainable Development Goals. 

Our mission is to create an influential network of Labs across Asia that have the ability to inspire government policy, transform business practices and harness the power of communities. 

We were founded a decade ago in Singapore and today have a physical presence in India, Indonesia and US as well. 

About the Team 
This role is based out of Singapore and will sit within our Future Skills team, which leads all our digital skilling efforts. Our aim is to close the technology divide of vulnerable communities through skills training and job readiness interventions. 

About the Role 
You will be managing clients’ accounts and working with national agencies in multiple countries to handhold them through the entire process of customizing existing AI readiness programs to their needs. The work will involve: 

  • Consulting with end customers to understand the needs and modify the program accordingly; 

  • Built strong, strategic relationships with the client; 

  • Effectively communicate program content and approach to internal and external stakeholders; 

  • Manage cross-countries program implementation; 

  • Training trainers virtually (may change depending on Covid-19 travel restrictions) to deliver the program effectively and in the right spirit; 

  • Continuously collecting learner and trainer feedback on learning materials and incorporating that as program improvements; 

  • Keeping an eye out for adjacent business opportunities to extend our work. 

The initial time allocation between consulting, training and content development, and consulting is expected to be 50%, 30%, and 20% respectively. This may change depending on client requirements. 

About You 
You should have at least 2-5 years of prior working experience and a degree or higher qualification. You should ideally have: 

  • 2 years of experience in account management, program management, or consulting

  •  1-2 years of familiarity with Python programming. 

  • Familiarity with machine learning methods in the context of either computer vision, natural language processing, and/or data science. (Evidence of successful completion of online coursework will suffice) 

  • 1-2 years of experience in delivering in-person training and/or virtual training 

  • Familiarity with conducting train-the-trainer sessions 

  • Have an outgoing personality who likes meeting new people from all over the world and building rapport with them quickly 

  • Strong written and verbal communication skills in English (and Mandarin for China clients) 

  • Ability to accommodate working hours to suit the needs of international clients who may be in a different time zone 

  • Proficiency in Google Suite, MS Teams, and other online tools 

Please note that we are not looking for AI experts. An excellent consultant is one who is able to walk in the shoes of a learner and translate that understanding into a powerful customer journey. We have found that people who have recently or informally picked up AI skills are usually best equipped to do this as they bring a beginner’s mindset to teaching and training. If you are a fast learner and motivated by the scale of the issue we are tackling, join us! 

What is it like working in SL2? 
Working in SL2 will definitely give you the opportunity to grow and flourish. Past team members have gone on to pursue further education at top universities around the world, or have made rapid career advances in the innovation sector with the skills they have learned at SL2. 

Work is fast-paced, challenging, and demands a hustler mentality. You will often be thrown into the deep end - provided with all the support - as we believe that it’s the best and fastest way to learn. At some level, everyone is expected to cover for each other when the situation calls for it and always be ready to help teammates. 

The team that you will work with is dynamic, energetic, and passionate about issues relating to sustainability (environment, social, economic). We feel that it is important for every team member to develop their own well-substantiated point-of-view on the issues that affect our society. Volunteering is a core part of working at SL2 and everyone is expected to participate in at least one of our weekly volunteer programs. All team members are also encouraged to pursue interests outside of SL2 to expand their network.