[Robert Walters] IT Support Analyst (Professional Services)

Location: Singapore
Contact email: careersrise@bcg.com
Published: about 1 month ago
Startdate: 13 August 2024 - 13 August 2024

Job Responsibilities:

Your role involves:

  • Performing hands-on fixes, including software and hardware installation, mobile device management, and application configuration.

  • Providing Tier 2 technical support for video and audio conferencing services.

  • Lead and coordinate improvements in the on-site IT environment.

  • Test fixes and perform post-resolution follow-ups to ensure problems are resolved.

  • Conduct preventative maintenance on workstations, printers, and peripherals.

  • Record and document problem-solving processes and outcomes.

  • Act as lead AV specialist for live meetings and events, providing support and maintaining AV equipment.

  • Offer support for online webinar tools and applications.

  • Serve as a backup IT Support Technician and occasional trainer.

Job Requirements:

  • Any experience in computer science, information sciences, or a related field, even fresh graduates Diploma/Baherlor's Degree is acceptable.

  • Microsoft MCP or other appropriate certifications are preferred.

  • Knowledge of computer hardware, particularly Dell workstations and laptops.

  • Experience with Microsoft Windows and Office applications.

  • Proven track record of working within Service Level Agreements and a Service Desk framework.

  • Ability to communicate effectively with managers and IT staff, providing high-quality customer service.

  • Strong documentation skills and the ability to present technical ideas in user-friendly language.

Why Join Them:

  • Join a multicultural team consisting of diverse members.

  • Be part of an organization that values initiative, empathy, and a proactive approach to problem-solving, fostering a positive and collaborative work environment.

Do note that we will only be in touch if your application is shortlisted.