JOB SUMMARY
What’s the opportunity?
The Group Transformation team and Workforce Transformation Squad require a Programme Manager, to lead the critical transformation across the bank to evolve and enhance our organisational performance, ways of working and effectiveness.
Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the workforce transformation team plays an essential role in ensuring our people are organised effectively, realising the value across our network, and have the right skills and capabilities for today and our future.
What will you do?
The role holder will lead and work across multiple critical transformation programmes including but not limited to, fit for growth (FFG), GBS transformation, the creation of horizontal (enterprise wide) services and COEs, process simplification and tech simplification.
In partnership with the all-relevant stakeholders (S&T MT, T&O MT, Business and Function Heads), this role will ensure strategic alignment and execution of our organisation wide workforce transformation plans and agenda are executed and embedded across the Group, ensuring sustained adoption and impactful measurable change.
RESPONSIBILITIES
Strategy/ Business
Programme Team Leadership
Work with senior leaders and key stakeholders to develop and execute a business aligned workforce transformation programme with demonstrable outcomes and impact
Creates strong credibility for self within the project team based on respect
Drives team members toward delivering on their commitments
Creates feeling of cohesiveness and positive working environment within the project team
Conflicts and difficult interpersonal situations are tackled and dealt with effectively
Demonstrates good technical and/ or business understanding to manage project effectively
Manage interdependencies across transformation initiatives / programmes
Lead the roll out and adoption of enterprise-wide principles for the Horizontal COE Services Workforce Transformation spanning multiple strategic dimensions including organizational design, locations, tools, processes, and workforce strategy.
Stakeholder Management
Builds and maintains strong, positive relationships with stakeholders
Ensures key stakeholders are kept aware of project status, risks & issues (‘no surprises’)
Manages vendor deliverables and resolves vendor issues
People & Talent
Develops talent in the team
Manages Project team and support growth and development plans
Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
Set effective metrics and standards, transparently communicating them to project team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
Employ, engage, and retain high quality people, with succession planning for critical roles.
Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
Risk Management
Identifies risks and issues early in their existence and maintains the project risk and issue registers on a weekly basis
Produces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk/issue owners.
Processes/ Governance
Initiative Delivery, Planning and Tracking
Delivers initiative benefits defined by the business on time within budget whilst adhering to organisational quality standards
Builds and maintains initiative plans and schedules showing and accounting for internal and external dependencies
Proactively identifies and successfully manages any schedule issues and interdependencies with other projects with no unplanned delays to the project
Produces detailed project estimates and validates externally provided estimates carefully
Evaluates impact of any requested scope change and presents this to Refinement Forum for discussion
Ensures resource requirements/forecasts are built into project schedule and transferred and maintained monthly in Clarity
Updates and reviews Lessons Learnt (both intra project and organisational), both prior to and during each project and ensures that no previous mistakes are repeated
Maintains the project and BAU metrics library (i.e. actuals against estimates)
Project Governance, Process and Standards
Ensures projects are delivered according to SCB Governance requirements.
Responsible for ensuring consistent Programme and Project delivery, adherence to best practices and increasing visibility of key risks and issues in order to enable effective decision making and improve the predictability of project delivery
Ensure that ceremonies involving multiple Squads are executed efficiently and provide the right outputs to drive and orchestrate deliveries.
Provides effective coordination and timely recording of minutes & action plans from various project forums
Manages the configuration of project artefacts, ensuring they are up to date.
Monitor programme benefits and ensure benefits management plans are implemented effectively with clear ownership and metrics of success
Proactively engages with project team to resolve areas of non-process compliance, escalating to the Leadership if needed
Coordinates the transformation of features into backlog items, ensure the alignment of the Squads building and delivering these backlog items (dependencies, resources contention, release trains alignment etc.) .
Handle the non-Agile administrative work and supports the Product Owners when engaged by the controls/processes Functions
Communication/ Reporting
Contributes to, analyses and produces management information on regular cycles as required
Communicates status (including risks and issues) to central project reporting functions on time without being chased
Provides information that facilitates informed and timely decision making
Financial Management
Manages project budgets, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Key Stakeholders
Group Transformation
T&O and Functions HRMT
Global Heads of HR
T&O MT (incl. CIO and COO’s)
FFG Control Tower and FFG Programme Team
S&T
Chief Operating Officer, Transformation, Technology & Operations
Group Business & Function Heads
Our Ideal Candidate
10+ years of experience in the financial services space with strong transformation and Programme Management background
Strong change management experience and proven ability to develop and execute transformation roadmaps
A Bachelor’s degree of equivalent
Training: PMP or Programme Management or Agile
Role Specific Technical Competencies
Negotiation Skills
Leadership
Stakeholder Management
Change Management
Problem Solving
Communication Management
Concern for Quality and Standards
Project Coordination
Project Reporting
Project Schedule Development and Management
Project Financial Management
Project Reporting
Risk & Issue Management
Scope Development and Management
Understands and follows Bank governance processes
Utilises a formal Project Framework
Addressing Frontline Needs – Products and Processes
Proficiency in Excel, PowerPoint, Word
Knowledge of Agile Methodology and Tools
Transformation
Operating Model & Organisational Change
Cost / Business Efficiency
Strategy
Management Consulting
Project & Programme Management