Job Summary
We are seeking a highly motivated and experienced Product Owner to join our team and contribute the development of the Straight2Bank Mobile App. The ideal candidate will ensure that our mobile app meets the needs of our clients and aligns with our business goals. You will work closely with cross-functional teams, including development, design, marketing, and customer support, to deliver a seamless and engaging mobile banking experience. Your role will involve establishing and sizing product requirements, managing the product backlog, and continuously improving the app based on user feedback, business goals, and market trends.
Key Responsibilities
Support the vision, strategy, and roadmap for the CIB mobile app and work alongside stakeholders to drive the execution and delivery of the product backlog. Develop new features and functionalities based on customer feedback and market trends to improve existing product offerings and/or to develop new ones.
Manage, plan, and drive the CIB mobile product backlog, from initial conceptualisation, design of prototypes, implementation, and testing, launch on app stores, to post go-live gathering of customer feedback to constantly reiterate and improve on the product offerings.
Effectively translate business requirements, uses cases into user stories through JIRA / ADO / Confluence.
Work with stakeholders towards delivery OKRs for Mobile app including usage, usability, and UX metrics.
Conduct/manage user acceptance tests (UAT, PVT, pilot testing) to support commercialisation of the mobile app onto relevant app stores.
Lead market research efforts and analyse user feedback to identify opportunities for improvement.
Ensure smooth rollout and adoption of the mobile app, manage pre and post implementation activities, conduct training and commercialization sessions with client service partners and coverage teams.
Work closely with commercialization and support centre product teams to manage the mobile app artefacts, ensure that materials are up to date and relevant based on latest developments.
Stay up-to-date with industry trends and emerging technologies to keep the app competitive and innovative.
Maintain close working relationship with Tech team (dev, support) to resolve defects/issues.
Engage actively with the business partners, product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the app features and encourage a participative attitude to elicit business and client participation and ensure overall success of the mobile app delivery.
Qualifications:
Education: Engineering, Product Management
Training: Data Analysis / Analytics, Design Thinking
Certifications: Agile, Scrum
Strategy
The role sits within CIB’s Digital Channels & Data Analytics (DCDA) Team, where we are building a complete end-to-end, digital-first client journey from onboarding, transacting to servicing and reporting. We are passionate about developing and delivering best-in-class digital client experience through consistent, well designed, contextual user journeys across all our client touchpoints such as the web and mobile.
Business
In Standard Chartered Bank’s Corporate & Investment Banking (CIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities. The role sits within CIB’s Digital Channels & Data Analytics (DCDA) Team.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
4+ years’ proven experience as a Product Manager or similar role in a mobile app development environment.
Hands on mobile app development by using Agile methodology
Ability to make Data informed decisions
Strong understanding of mobile app development processes and methodologies.
Ability to work in a high pace, high pressure environment
Flexibility, adaptability and comfort with changing circumstances in a dynamic business environment
Excellent communication and collaboration skills.
Strong analytical and problem-solving skills.
Deep familiarity with Agile methodology.
Analytical mindset with the ability to use data to drive decisions.
Team player and work well under pressure and with deadlines.
Experience in the financial services industry is a plus.
Bachelor’s degree in a relevant field.
Role Specific Technical Competencies
Mobile App Development
Agile & Scrum
Data Analysis
Programming Knowledge
Technical Writing
EX Design
Quality Assurance
Cybersecurity