The Role Responsibilities
A Bank with a soul
We are a global bank which is big enough to be relevant to the world’s most sophisticated corporations but small enough to be local, nimble and innovate. We tap into our DNA as a global trade bank, committing to the dynamic market where we have operated for over 150 years. We link these markets with each other, as well as to Europe and the Americas, to help our corporate and institutional clients manage their global investing and financing needs. In addition, we use our deep knowledge in local markets to help our customers and clients grow, invest and protect their wealth.
We believe that every one of our colleagues plays a tangible role in delivering our purpose and we all feel strongly about living our valued behaviours and our brand promise – Here for good. Our unrivalled network and unique culture make this organisation special and creates opportunities for unparalleled career and development experiences. The success of the Bank hinges on how we harness our unique strengths, create an inclusive and flexible environment, and where our people feel empowered to use the freedom and accountability that we give them to go above and beyond for our customers.
What is the Opportunity?
We are seeking an experienced transformation focused programme manager to lead and oversee transversal activities associated with the Catalyst IT transformation programme. This role is pivotal in managing the COTS applications, End User Computing, and other transversal initiatives across the Catalyst programme.
This role demands expert oversight across all application related activities to ensure all teams are executing all aspects of the delivery lifecycle consistently and in an optimised manner. This includes ensuring robust risk management practices, understanding and navigating internal and external dependencies, forging strong business engagement channels, and ensuring the smooth transition and adaptation of applications in the new environment. It's imperative that this individual not only drives the programme to meet technical milestones but also aligns every action with the bank's strategic, regulatory, and business objectives.
The successful candidate will work to bring execution certainty to the Catalyst programme, partnering across the TTO and relevant Business Partner teams to scope and deliver the book of required to meet the required outcomes and Strategy 25 metrics per commitment to the Bank’s Management Team and Board.
Strategy
Detailed understanding of the scope of the Catalyst programme and it’s interdependencies.
TTO Strategy 25, together with ensuring the projects and programs within the central COO book of work are defined and executed per S25 metric and outcome commitments.
The ability to make proactive scoping and prioritization decisions that support / accelerate the execution of the programme.
Support the development of business cases articulating investment required and benefits anticipated.
Understand the Bank’s Technology Process Universe and the target state strategy to transform and streamline it.
Be proficient in Operating Model designs, together with the various dimensions that underpin them.Be able to partner with the Head of Transformation Initiatives to scope and drive the execution of the operating model strategy.
Business
Understanding of the scope and purpose of TTO, together with how Strategy 25 and specifically, the Catalyst programme underpins and ensures its successful delivery.
Ensure the delivery of initiatives in line with the Bank’s control and governance framework.
Looks for opportunities to drive continuous improvement, including the implementation of new ways of working, digitization, automation and simplification across the scope of project and program management execution and reporting.
Processes
Responsible for providing updates on initiative progress, issues/risks, timelines, financials, resource plan, and any other static data to relevant governance forums (i.e., Refinement Forum (RF), Steering Co, Monthly Performance Reviews (MPR), Quarterly Performance Reviews (QPR), etc.). Ensure the data is meaningful, accurate, relevant, and data is current.
Continuously looks for ways to change and improve the Bank’s approach to delivering change, together with optimization of any delivery / reporting mechanisms.
People & Talent
Live the values and behavior of the Bank.
Demonstrate qualities of good team player.
Build strong relationships with all stakeholders and encouraging team collaboration.
Able to handle difficult situations calmly and can consistently deliver tasks which includes report creation.
Risk Management
Ensure rapid escalation of material risks, issues and decisions that impact all aspects of application and data migrations across the Catalyst programme.
Ensure Risk and Issues are updated timely in Clarity and follow-up for upcoming and overdue RAID.
Identification of Dependencies and tracking through Jira.
RAID updates to RF/MPR/QPR.
Ensure Data Quality for Risk Management is of high standards.
Data Quality
Proactively closing data quality gaps for the Initiatives and Epics in Clarity and Jira.
Drive data quality across application data sources including CMDB.
Follow up on Initiative closures, ensures all relevant documentation is available & all milestones are closed, etc.
Management Reporting
Ensure RAID reporting, Financial Reporting, CRA (Go-live reporting), Squad and Resource reporting are provided timely and accurately.
Ensure source systems are updated timely to enable automated reporting.
Financials Management
Assists in updates on monthly costs plans, re-forecasting activities & variance analysis and reporting.
Collaborates with Technology Finance team for various reporting.
Governance
10 years of Program Management experience in large and complex, multi-geography projects / programs.
Excellent oral, written communication, and presentation skills.
Ability to manage a diverse and challenging stakeholder community.
Strong project management experience with the ability to work on multiple projects.
Ensure all project deliverables, artefacts and approvals are stored in a structured discoverable format for future recovery and audit.
Prepare for project audit where necessary.
Proactively maintain project library for quality and completeness, including auditable approval trails.
Govern artefact standards.
Excellent interpersonal skills which lend themselves to team-oriented approach and able to work effectively as part of a team and as an individual.
Ability to think clearly and to resolve critical problems in a high-pressure environment, ability to work under pressure.
Solid organizational skills including attention to detail and multitasking ability.
Strong sense of personal ownership and responsibility in accomplishing the organization’s goal. Is confident and will roll-up his/her sleeves to drive success.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Compliance with all relevant process procedure, guidelines, rules & regulations.
To work and solve problems independently and be able to work in a deadline-oriented environment.
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Plan leaves well and inform stakeholders in advance to help in planning deliverables.
Key stakeholders
TTO Management team
Key stakeholders across first, second, and third line of defense.
COO, Transformation, Technology & Operations
Global Head, TTO Transformation
Project Stakeholders – QPR / MPR members, Refinement Forum, and Program Team members
Portfolio / Refinement Forums / Initiative level Governance groups
Our Ideal Candidate
The successful candidate should not just have a deep understanding and rich history of delivering projects and programs in a classic and agile context, but also have a broad and progressive change delivery mindset that includes various flavors of new ways of working.
What do you need to succeed?
10+ years of experience in a professional corporate environment having scoped, shaped and delivered large scale complex projects and programs.
The ability to work across domains, partner and coordinate with multiple stakeholders and be able to manage and navigate through ambiguity and organizational complexity.
Proven experience in managing large-scale IT transformation initiatives.
Excellent communication, leadership, and stakeholder management skills.
Ability to manage a diverse and challenging stakeholder community.
An analytical thinker with strong problem-solving skills.
Strong ability to analyse and understand project / programme financials and other relevant data points to synthesize observations and/or recommendations for management attention.
Strong organisational skills including attention to detail and multitasking ability.
Strong sense of personal ownership and willingness to roll-up sleeves to drive success.
A mindset to continuously learn and develop themselves.
An understanding of Strategy covering key operating domains spanning Transformation, Technology & Operations.
A solid understanding of Risk Management and Controls.
Program Management Experience.
Appropriate Project / Program Management qualifications (PMP, PgMP, PfMP, CPO).
A ‘can do’ attitude committed to doing ‘what it takes’ to deliver.
Excellent communication and presentation skills; PowerPoint, written & oral Financials management.Budget tracking, planning, forecast and variance explanations.
Diligent and detail orientated.
Ability to create effective work relationships across functions & borders.
Sound knowledge of all aspects of Project and Program Management.
Analytical / critical thinking skills.
Good understanding of the banks Governance standards, Finance/Business management, Project lifecycle and related documents.
Tools: Experience of Microsoft Project, Clarity, Tableau, JIRA, Confluence or other project management software is an advantage.
Good understanding of the banks Portfolio / Refinement Forums / Initiative level Governance standards.
Finance/Business management.
Role Specific Technical Competencies
Project & Program Management
Strategy
Risk Management
Ways of Working
Project Tracking and Reporting
Project Risk Management
Transformation
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers