Position Summary:
The Senior Business Analyst will be the project manager to manage and deliver multiple enhancements for the programme, across private and public healthcare. He/She will report to the Project Director, and serves as the bridge between business and IT to translate complex business needs into system solutions.
Manage delivery within a multi-stakeholder environment (internal and external), develop project plans, identify and coordinate resources, involving those outside the unit to meet outcomes and deadlines. He/She will need to work closely within the delivery team across multiple tracks such as Product Management, Testing, Operations and Solution Architecture teams.
Develop system functional requirements based on a set of business needs and policy requirements. Handles situations which may require extensive research of the organisation’s business processes and requirements, information technology requirements, procedures or problems according to business needs. Addresses complex questions and/or issues. Ability to see connections between business and IT needs of an organisation, and to develop and communicate effective system solutions. Draw trends from ambiguous circumstances, and addresses complex issues with sound judgement and decisions.
Roles and Responsibilities:
Project Management
Manage multiple projects and responsible for the execution from planning to initiation to completion.
Determine project goals to ensure the project supports business objectives and strategies.
Communicate project objectives junctures to obtain buy in from all stakeholders
Perform scoping and coordination of assessments and drive assessments to delivery
Develop project plans which include requirements, scope, deliverables, resources, budget and schedules.
Define project tasks and resource requirements to achieve optimal resource utilization.
Enforce use of best practices and frameworks for project implementation
Identify, manage and track issues, risks and dependencies that affect the delivery of the project outcome.
Track project deliverables and ensure projects are completed within budget, schedules and quality standards.
Present reports and project updates to stakeholders on a regular basis.
Engagement, communication and promotion of plans to key stakeholders.
Liaise with internal teams to ensure integration is included in relevant workplans.
Manage vendor to deliver projects, change requests and service requests on time to meet overall project goals.
Deliver projects in line with agreed standards, providing fit for purpose solutions within constraints
Ensure smooth transition from project delivery to operations.
Business & System Analysis
Contribute to the development of functional strategy
Oversee the day-to-day management of all functional areas of system analysis
Establish a technical roadmap for systems analysis
Set guidelines for system analysis and improvements
Liaise with senior stakeholders to understand needs and gather requirements
Make presentations to stakeholders on opportunities and constraints of processes and systems
Prioritise user request in line with software system strategy
Formulate system scope and objectives
Examine interactions between system elements, system performance and issues
Drive efforts to increase viability and efficiency of operations
Guide the collection of information about new or existing systems for analysis
Oversee the translation of requirements documentation into system requirement specifications
Recommend appropriate systems alternatives and/or enhancements to current systems
Oversee the evaluation of new systems to determine the feasibility of installation
Devise procedures to solve complex operational problems
Evaluate implications of new systems to the current and future business environment
Resource Management
Oversee resource management including budgets, forecasting, work allocations and staffing
Develop staff through ongoing coaching, mentoring and career discussions
Define common goals, direction and accountability among staff
Drive effective performance management practices within department in accordance with company policies and procedures
Requirements / Qualifications
Degree in IT or equivalent
At least 10 years within IT industry, with at least 5 years of relevant hands-on experience in developing, implementing and maintaining IT systems.
Solid understanding of SDLC and experience through minimum 5 full project lifecycles.
Good grasp of IT technologies, methodologies and best practices.
Possess leadership qualities and strong interpersonal skills with the ability to work with different groups of stakeholders.
Strong critical skills such as collaboration, oral, written and verbal communication skills and analytical capability.
Increased acumen for planning, strong time management skills and ability to multi-task and manage multiple projects.
Strong planning and time management skills.
People, result, and customer oriented with multi-tasking capabilities.
Able to work under pressure.
Must be able to work independently, as well as in a team environment and be a good team player.
Healthcare domain knowledge would be an advantage.