[Synapxe] Application Support Engineer - KTLO

Location: Singapore
Contact email: careersrise@bcg.com
Published: 3 months ago
Startdate: 24 July 2024 - 24 July 2024

​​​​​​​​Inspiring Tomorrow's Health - a rewarding and meaningful tech career in health begins at Synapxe. Check out open roles on https://careers-public-healthtech-jobs.synapxe.sg/ !

Position Overview

Successful candidate will work with the existing team for assuming primary/secondary support for various application systems. He/She coordinates analysis leading to Change Requests and implement National Level Policy changes. He/She is also involved in system configuration and/or setup for institutions on-going operational needs.

Role & Responsibilities

  • Provide on-going application support and be involved in various stages of the SDLC with lead project teams.

  • Perform user requirement analysis for the development / implementation of new systems and/or enhancements to existing systems.

  • Evaluate potential solutions and make recommendations to resolve business problems.

  • Involvement in the system integration testing phase prior to implementation.

  • Plan and coordinate end-user training for any system implementations or enhancements.

  • Liaise closely with business users and build good rapport.

  • Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.

  • Support the team in defining project requirements, tracking and documentation.

  • Provide 24/7 primary application maintenance support, rotational basis.

  • Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.

  • Assist team in Change Approval Board and Pre-commissioning preparations.

  • Lead team and front users in problem investigations and resolutions.

  • Review Vendor SLA reports.

  • Create/Update SOPs.

  • Support transition phases from project to operations.

Requirements

  • Successful track record in service management, user and vendor management (good to have).

  • Experience in MS Windows environment & application support.

  • Strong analytical skills and ability to work independently.

  • Experience in healthcare industry is an added advantage.

  • Degree in Computer Science, Computer Engineering or equivalent.

  • Experience in SAP Applications/Modules is an added advantage.