Position Overview
The Digital Integration and services team is hiring for an Application Support Engineer
Role & Responsibilities
1. Provide level 2 application support, liaise with level 1 and level 3 support teams within Synapxe and other organizations to resolve incidents and recover service.
2. Work with level 3 support teams to fulfill service requests and change requests.
3. Document and track incidents, service requests, change requests and provide regular progress updates.
4. Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
5. Lead and coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching and hotfix deployments.
6. Review and update project documentation and processes.
7. Work with procurement team and vendors to procure necessary software and services.
8. Provide 24/7 primary application maintenance and support.
Requirements
1. At least 6-8 years’ experience in IT industry, inclusive of 2 years’ experience in application support and operations.
2. Good understanding of IT technologies, methodologies and processes including SDLC and Agile.
3. Experience in application support and maintenance for mobile applications and web portals.
4. Good track record in managing business users and working with other support teams.
5. Strong analytical skills and ability to work independently.
6. Experience in healthcare industry is an added advantage.
7. Degree in Computer Science, Computer Engineering or equivalent