(WIZ AI) AI Talkbot Conversation Designer

Location: Singapore
Discipline: Product Management / ​Development
Job type: Permanent
Contact email: stephanie.ai@wiz.ai
Published: about 1 year ago
Startdate: 07 March 2023 - 07 March 2023

​Wiz Holdings Pte Ltd

WIZ is a fast-growing startup deploying cutting edge conversational voice AI technology into large corporations throughout Southeast Asia. Backed by globally leading venture capital funds, we are rapidly expanding our humanistic AI conversational solutions across industries. With offices in Singapore, Nanjing and Jakarta, our diverse team of scientists, researchers, linguists, dialogue designers have cross-functional expertise, and are constantly pushing the boundaries of humanistic AI conversation for ASEAN languages.


AI Talkbot Conversation Designer

Job Description

  • Collaborate with clients and project teams to understand client business requirements and deliver solutions using the WIZ AI Talkbot Platform.

  • Design and implement the AI Talkbot on WIZ platform which includes designing the talkbot responses, managing the language corpus, configuring the rules and logic

  • Work with NLP technology (ASR, NLU) in implementing voicebot technology.

  • Use your problem-solving skills by considering several approaches to implement the solution utilizing the platform's tools/features.

  • Test and verify the created talkbot by acting as an end-user to check that all the possible cases/scenarios were covered.

  • Monitor, troubleshoot, maintain, and improve the talkbot to ensure a good customer experience.

  • Post-processing of recorded voices to train TTS & ASR models.

  • Complete requirement analysis, manage efficient project timeline, and handle client’s expectation if needed.

  • If selected, you'll have an opportunity to become one of our talkbot voice talents.

Job Requirement

  • Possess at least a Bachelor's degree in related fields (Linguistics/ Media communication / Marketing, or other relevant degrees).

  • Strong communication and interpersonal skills (Good command of English is required).

  • Excellent self-learning, logical thinking, and problem-solving capability.

  • A proactive, can-do attitude and strong work ethic; driven to meet or exceed expectations; careful attention to detail.

  • Prior experience in Chatbot, Conversation Design or design will be a big bonus.

  • Relevant work/Internship experience and knowledge in NLP/NLU, flow chart, state transition diagram will be a plus;