Job Title: Digital Product Manager (Beginner) (MAX 4038)
(Work location:Central)
Duration: 12 months contract No.ofRole: 1
Monthly Salary: $2700 – $4500
JOB DESCRIPTION:
Areas of ExpertiseData Management1 - 2 Years
Areas of ExpertiseDigital/Content ManagementNo1 - 2 Years
Soft SkillsAnalytical Ability1 - 2 Years
Soft SkillsPresentation Skills1 - 2 Years
Software SkillsMS Excel< 1 Year
Software SkillsMS Excel Advanced1 - 2 Years
Software SkillsMS Excel Intermediate< 1 Year
Technical Skills Graphics and Digital Application Experience2 - 4 Years
**Digital Local Payment Dashboard**
- Collaborate with Product & Analytics to conceptualize and develop a comprehensive digital local payment dashboard.
- Analyze local payment trends and provide in-depth insights to guide future initiatives and enhancements.
**Design Customer Journey with Data**
- Work with various stakeholders to understand customer needs and design a seamless digital experience across all touch points.
- Conduct customer immersions, gather feedback, and research market best practices to create a user-friendly UI experience.
- Analyze customer profiles, segmentation, and transactional behavior to understand pain points and opportunities.
**Enhance Local Payment Customer Journey**
- Develop innovative solutions to enhance customer experience and streamline employee workflows in digital local payments.
- Leverage internal data to identify opportunities to increase digital local payment adoption.
**Drive Digital Initiatives in Local Payments and Transfer**
- Partner with Tech & Business teams and stakeholders to develop digital initiatives for Local Payments.
- Utilize market data to propose enhancement recommendations.
- Support post-implementation tasks, including user training, troubleshooting production issues, Live verification and escalation.