Job Responsibilities:
- Onboard potential merchants on the platform via phone call & live chat
- Assist the sales team on face-to-face/call training sessions with potential vendor
- Setting up relevant accounts for potential vendors for them to start selling on Bolt
- Provide first call resolution to the merchant if needed
- Any other adhoc tasks as requested by your reporting officer
Educational Qualification/ Experience / Skills and Competencies Requirements:
- Diploma
- Highly communicative with a pleasant personality
- Fluent in written and spoken English and mother tongue language; other language skills is a plus
- Proactive and self-motivated individual who thrives on meeting targets
- Prior call centre experience a plus, but not compulsory
- Positive working attitude, demonstrate good interpersonal skills and ability to work collaboratively in a team